We are sorry to hear that despite our signed contract, you still wish to cancel your event even though One23 Events can still hold up our end of the contract or reschedule your event.
The reason we have a strong cancellation policy is mainly because venues have a much greater proportion of overhead expense in relation to income. Since there is a very limited amount of available event dates, each event becomes very important to the business.
Wedding vendors have contracts and non-refundable retainers in place for a reason. For those of us who can only work one wedding per day, the non-refundable retainer is paid in exchange for us saving that date for our client. We turn away all other business because the date is reserved for you and you alone! When we sign a contract with our clients, we are entering into a good-faith agreement that both parties will fulfill their end of the deal. We both make promises to each other – we are promising to work your wedding and turn away all other business for that date and you are promising to allow us to do work your wedding and earn the balance of the contract.
Weddings, by nature, are able to be rescheduled. Yes, the coronavirus pandemic has caused a disruption to the wedding industry – but it’s not a permanent disruption. You can still get married and celebrate with your family + friends once everything calms down. If you choose to cancel completely, instead of postpone, you should expect to lose your non-refundable retainer. Why? Because when you signed that contract and promised to allow us to work your wedding, we reserved that date for you and we turned away other couples – couples who may not have ultimately cancelled on us. Cancelling is a choice you are making despite the fact that you have the opportunity to postpone and reschedule to a later date. Non-refundable retainers are there for precisely this situation.
Still, we understand there are some extenuating circumstances in your case and are offering a portion of your deposit back with a signed non-disclosure form here below. Please sign and return it by mail or scan to info@one23events.com - thank you.
The reason we have a strong cancellation policy is mainly because venues have a much greater proportion of overhead expense in relation to income. Since there is a very limited amount of available event dates, each event becomes very important to the business.
Wedding vendors have contracts and non-refundable retainers in place for a reason. For those of us who can only work one wedding per day, the non-refundable retainer is paid in exchange for us saving that date for our client. We turn away all other business because the date is reserved for you and you alone! When we sign a contract with our clients, we are entering into a good-faith agreement that both parties will fulfill their end of the deal. We both make promises to each other – we are promising to work your wedding and turn away all other business for that date and you are promising to allow us to do work your wedding and earn the balance of the contract.
Weddings, by nature, are able to be rescheduled. Yes, the coronavirus pandemic has caused a disruption to the wedding industry – but it’s not a permanent disruption. You can still get married and celebrate with your family + friends once everything calms down. If you choose to cancel completely, instead of postpone, you should expect to lose your non-refundable retainer. Why? Because when you signed that contract and promised to allow us to work your wedding, we reserved that date for you and we turned away other couples – couples who may not have ultimately cancelled on us. Cancelling is a choice you are making despite the fact that you have the opportunity to postpone and reschedule to a later date. Non-refundable retainers are there for precisely this situation.
Still, we understand there are some extenuating circumstances in your case and are offering a portion of your deposit back with a signed non-disclosure form here below. Please sign and return it by mail or scan to info@one23events.com - thank you.