In no particular order here are the  Frequently Asked Questions for JX Venue 

Are you a vendor working at JX? Visit our FAQ page!

Can you send us a sample floor plan?
We curate custom floor plans about 4-6 weeks from your wedding date. To get a good idea of what your floor plan may look like, you can see  some examples on our on our website, titled "JX Floorplans" or by clicking here - JX Venue Floorplans
WHAT ARE THE SIZES OF THE TABLES?
Our table information is available on our website titled, "JX Inclusions" or by clicking here JX Venue Inclusions. Typically, we suggest sitting 10 to 12 guests around each table.
WHAT is the size of the elevator?
JX Elevator Dimensions
Inside Cab: 6' x 9' 
Height: 8'-0"
Doors: 7' x 3'6"
Can my shuttle service park in front of the venue?
Yes! If the parking spaces are unavailable there is a loading zone spot that can be utilized for this service.
HOW LONG CAN THE HEAD TABLE BE? 
The head table can be as long as you want it to be!  We typically use our farm tables for this, but you can determine that at your details meeting. Most commonly we will set head tables together to create a long table for your wedding party
DO YOU HAVE ANY PREFERRED DECORATORS?
Yes! Our preferred vendors are awesome. These vendors are found on our webpage titled "Vendors - click here for direct link! Similarly, we offer Expert and Full Service Planning services that are inclusive of decor and style ideas too!
WHAT ARE SOME TYPICAL DECOR OPTIONS THAT CLIENTS CREATE?
Several clients add cafe lighting - its so pretty! Additional rentals (decor upgrades) can be found on our webpage titled "Additional Rentals." Click here for the direct link. ​
CAN I DROP OFF DECORATIONS AT THE VENUE THE NIGHT BEFORE MY WEDDING?
We have an early drop off/overnight storage fee of $300. This options is dependent on our availability and calendar for the next day / next event. ​
WHAT IS YOUR CANCELLATION POLICY?
The reservation deposit is non-refundable. This policy is outlined in our webpage titled "Rates" on the fourth page!
DO I HAVE TO USE ALL OF YOUR PREFERRED VENDORS?
You do not, but we would love it if you did :) Our Preferred Vendors are awesome and vetted for - we only recommend them to our clients! They  know the venue and are familiar with our policies. You can choose to bring in any outside vendor you want, at no additional cost, aside from catering (which is exclusive to Bella Vida Catering). For a list of all of our preferred vendors - click here for direct link! 
ARE CANDLES ALLOWED?
Absolutely, we love candles! Please note if you do choose to use candles they must be housed in containers that are taller than the candles so the flames are not exposed.
DO YOU REQUIRE A DAY-OF COORDINATOR?
We do! Here are the three options:
1. Hire One23 Events Coordination Services (starting at $495 for eight hours!)
2. Hire another vendor and let us know the contact information 
3. Choose someone on your own (friend/family member) and give us the contact information, this person just has to be someone that is not in your wedding party. 
IS THERE ENOUGH PARKING FOR MY GUEST LIST OF 300+?
Definitely! There are over 1800+ parking spots available in downtown Stillwater! Many spots are street parking and/or hourly lots. At JX there is a parking ramp right across the street that holds over 250 vehicles specifically. 
CAN WE BRING IN FOOD AND DRINKS?
You can bring in munchies for your wedding party ONLY, prior to guest arrival. This food must be kept in the Getting Ready Suites, and must be pre-approved by Venue staff prior.  If you would like to serve your guests alcoholic or non-alcoholic beverages, JX Venue can accommodate these wishes and we will have a "Getting Ready" package available for you as you step into your Getting Ready room that day.
WILL THERE BE OTHER WEDDINGS ONSITE WITH MINE? 
No, we only have one special wedding at a time! 
CAN I BRING MY FURRY FRIEND? 
Yes we love furry friends!  We recommend designating a family member  and/or friend to clean up after their messes and also be responsible for bringing them home and/or in the kennel after the ceremony. 
IS SECURITY PROVIDED?
Sure is, every wedding from 8pm-1am, unless stated otherwise. 
IS INSURANCE PROVIDED OR DO I HAVE TO SUPPLY MY OWN?
We include insurance into your overall rental rate! 
WHAT IS THE 18% SERVICE CHARGE? WHAT IS IT APPLIED TO? 
The 18% service charge is applied to room rent and all other additional services offered by One23 Events.   It is in addition to the room rent as it needs to be scalable to the unique staffing and service requirements for each event.  Service includes but is not limited to security, insurance, bar staff, setup and take down staff, cleaning, etc.  Subcontractors booked by One23 Events are booked at their exact subcontractor rate with no markup other than the service charge for coordination.  Service charges ensure the ability to hire and maintain amazing people to make your event extraordinary!
WHEN DO WE DISCUSS OUR BAR ORDER AND WHAT WE WOULD LIKE TO HOST FOR OUR GUESTS?
Our bar pricing and all of the options are available on our webpage titled "Bar" - click here for direct link. We go over all of these details and create exact proposals at your Details Meeting 4-6 weeks prior to your event date. 
WHEN DO I PAY MY BAR ORDER? 
Clients pay the bar at the end of the evening as our Bar Orders are based on consumption. You will only pay for what your guests drink. Anything that is hosted will incur an additional 18% gratuity for the fabulous bartenders.
HOW LONG IS THE ROOM RENTAL?
The Venue Rental is inclusive of a full 12 hours. Our Getting Ready Suites are included for 12 hours and if you wanted to, you could add time on to getting ready rooms or full venue acces
WHAT DO YOU PROVIDE FOR SOUND?
Venue Rental includes two wireless microphones, one lapel mic.  Musicians must bring their own gear.
WHERE SHOULD I TELL MY GUESTS TO BOOK A HOTEL ROOM?
DiscoverStillwater.com is a great resource for this! We have four hotels within walking distance or we have several other hotels found on our Vendor webpage here that also shuttle into downtown Stillwater too! 
WHERE DO VENDORS AND FAMILY  LOAD-IN ON THE DAY OF THE WEDDING? 
There is a large loading zone right in front of the building! Park here, put on our hazards and we will be glad to provide you with carts to bring your stuff inside.
DO WE HAVE TO CLEAN UP AFTER THE EVENT?
You are only required to take out of the venue anything you would like to keep.  We will take care of the rest! 
WHO PROVIDES LINENS FOR THE TABLES? 
Your caterer, Bella Vida, will provide linens unless you would prefer to rent linens through a decor company.
CAN WE HAVE A BAND IF WE DON'T CHOOSE A DJ? 
Yes, we love live music and we do not have any noise restrictions. 
HOW MANY COAT RACKS DO YOU HAVE?
We have four large coat racks that typically sit in the lobby for guests. In addition we also have a Coat Room on the second level for overflow. 
WHERE CAN I PUT ALL OF MY BOXES OF DECOR ITEMS THAT I NEED TO TAKE AT THE END OF THE NIGHT?
We have an ample room adjacent to the dining room that can hold your boxes and bins!
Can i bring my own dessert?
Yes! No fee for bringing in outside dessert (not through Bella Vida). We ask that it is NOT homemade and you provide the napkins/plates!

For any additional information and/or Frequently Asked Questions please email us directly: [email protected]